No supplier gets every placement right, and any that claims otherwise is not being straight with you. What matters more than a perfect record is what happens when a placement ends early. Here is our process.
We ask what happened first
Before discussing a replacement, we want to understand why the placement ended: a skills mismatch, a communication breakdown, an expectation gap on hours or duties, or something more serious. That answer shapes what we do differently for the next candidate, not just whether we send one.
Replacement terms are set in the partnership agreement
Replacement timelines and conditions are agreed in writing with each partner agency before any placement begins, not decided case by case after something has already gone wrong. If your agency has not discussed replacement terms with us yet, that is a conversation worth having before your first demand letter, not after your first problem.
What we do not do
We do not treat a returned candidate's file as closed without review. If a pattern shows up across multiple placements from the same training cohort or recruiter, that gets flagged internally and addressed at the source, not handled one complaint at a time.
What we ask of partner agencies
Tell us early if something is going wrong, not after the placement has already broken down completely. Most issues we hear about in the first two weeks are solvable with a conversation between the household or facility and the candidate. Issues we hear about after two months are usually harder to fix and more likely to end in a replacement.
A transparent replacement policy is not a selling point. It is a basic operating requirement for a wholesale supplier your agency can actually plan around.
